The role of the mediator or conciliator requires a special type of person. This person needs to be able to deal with disputing parties fairly, in a changing environment, and have the necessary techniques to persuade and encourage the parties to see a resolution to their own disputes. Conciliators must be able to assess the relative merits of a party's position to assist them in overcoming their own prejudices. The conciliator/mediator's aim is to allow the parties to agree and therefore move on and develop their commercial relationship which may suffer unnecessarily if a dispute is allowed to grow enough to be resolved through Litigation or Arbitration.

Our mediator and conciliator lists are regularly updated. We review all disputes to ensure a suitable mediator/ conciliator is appointed. The particular aspects of any dispute will require an experienced conciliator/mediator with the right skill sets to get the right solution.

Agreements can be hard to reach and it is vital that they are properly crystallised. This obvious need is sometimes hard to achieve, however, it is vital that the final step in the dispute resolution process is accurately and comprehensively reduced to writing.

Conciliation and Mediation are not always comprehensively successful. A skilled mediator or conciliator can provide the parties with crystallisations of areas of dispute which cannot be mediated or conciliated away. This allows the process to work in part rather than not at all. An experienced mediator or conciliator should be able to identify proper methods of resolution for those components which cannot be agreed.